Returns Policy

HIV Lighting Returns Policy

Right of return:

We offer you the right to return products purchased from our online store, sender’s charge, within 14 calendar days from the date of receipt.

Return Policy:

The product to be returned must be in its original packaging, which must be undamaged and sealed.

The product must not have been damaged or used.

The product must be returned in its original, undamaged condition and must be in its original, unused condition.

If the product is being returned for a reason of damage, it must be accompanied by a return request describing the problem.

The product must not have been damaged or used, and must not have been tampered with or used.

We only process returns for products purchased from our online store.

Return procedure:

To return a product, please follow the steps below:

Fill out the return request form that will be sent to you and include it in the package with the product to be returned.

Pack the product securely, preferably using its original packaging.

Send the parcel to the following address:

H.I.V. Lighting

Address: 52 PALLADOS ATHENS 52

P.C.: 15351

City: ΠΑΛΛΗΝΗ

Return charge:

Return charges are the responsibility of the customer.

If the product is returned for a reason due to damage caused by us, the return shipping cost will be refunded to you.

Refund:

A refund will be issued within 14 calendar days from the date we receive the returned product.
Το ποσό που θα επιστραφεί θα είναι ίσο με το τίμημα αγοράς του προϊόντος, μετά την αφαίρεση τυχόν εξόδων μεταφοράς.

In case of return due to damage:

You may choose to receive a refund or a replacement product.
In case of a refund or replacement product, you can choose between a refund or a replacement product.

In case of a refund, we will issue a refund within 14 calendar days from the date we receive the returned product.
In the case of a replacement, we will send you a new product immediately.

In the case of a replacement, we will send you a new product immediately.

Contact:

For any query regarding our returns policy, you can contact our customer service department at service@hivlighting.com or by calling +30 698 429 2308.